Privacy Policy

Information we may collect

The information we handle depends on how you interact with Woo Casino and the services you use. Some information is provided directly by you, while other information is collected automatically when you use the website. We only seek information that is reasonably relevant to operating, securing and improving the service, meeting legal responsibilities and supporting our players.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact information, username, account preferences and other details needed to administer your account. We may also request information or documents to confirm your identity, age, eligibility or source of funds where appropriate. Verification documents can contain personal information, including identification details, images and information needed to complete required checks.

Payment and transaction information

We may handle records relating to deposits, withdrawals, bets, winnings, bonuses where applicable, account balances and other transactions. Payment information may be processed through payment providers or other service partners. We may receive confirmation or limited payment details from those providers without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, pages viewed, access times, referring website and general interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, understand website use and help protect the service.

Communications and support information

If you contact us, we may keep the information included in your message and any related account or support records. This can include questions, complaints, requests, documents and correspondence. We use this information to respond to you, investigate issues and maintain an accurate history of support interactions.

How we use personal information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

• Creating, operating and maintaining your account.
• Processing deposits, withdrawals and other account transactions.
• Providing website features, gambling services and customer support.
• Verifying your identity, age and account information.
• Detecting and preventing fraud, money laundering, account misuse, collusion and other prohibited or suspicious activity.
• Protecting the security, availability and integrity of the website, systems and players’ accounts.
• Meeting legal, regulatory, tax, reporting and responsible gambling obligations that apply to the service.
• Investigating disputes, enforcing our terms and conditions and managing complaints.
• Understanding how the website is used so that we can improve functionality, performance and user experience.
• Sending service messages, such as account, security, transaction or policy updates.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. Automated tools may assist with security, verification, fraud detection or account monitoring. Where appropriate, additional review may be carried out before an action is taken that affects your account.

Marketing choices

You may be able to choose whether to receive promotional communications. You can usually unsubscribe by using the option in a marketing message or by contacting us. Withdrawing marketing consent does not affect essential service communications, such as messages about account security, transactions, verification or changes to important terms.

Sharing, security and retention

When information may be shared

We may share relevant personal information with service providers that help operate the website and support our business. These may include payment and transaction providers, identity and verification services, fraud and security providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. Such parties should receive only information relevant to the services they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal request, respond to an authorised government or enforcement body, protect the rights or safety of users, investigate suspected unlawful activity, enforce our agreements or manage a business transfer. We do not share personal information for unrelated purposes unless permitted or required.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier requirements. No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so you should protect your account credentials and contact us promptly if you suspect unauthorised activity.

Storage and retention

Personal information may be stored by us or by service providers in Australia or another country, depending on the systems used to provide the service. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and lawful processing.

We keep information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, support and security records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Woo Casino may use essential cookies to enable login, security and core website functions. Other cookies may help remember preferences, measure performance, understand website usage or support relevant communications. Some cookies may be placed or read by service providers working on our behalf.

You can manage, restrict or delete cookies through your browser settings. If you disable essential cookies, some website functions may not work correctly or you may need to enter information again. Browser settings vary, so refer to your browser’s help information for instructions.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to your personal information. These may include asking for access to information we hold about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern if you believe it has been handled improperly.

To exercise these rights or make a privacy request, contact support@woo-casino.wtf. Please provide enough information for us to understand and verify your request. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive records. We will consider and respond to requests within a reasonable time, subject to legal obligations, security requirements and any applicable exceptions.

A request to delete information or close an account may not remove every record immediately. Information may need to be retained where required for legal, security, dispute, transaction or responsible gambling purposes. Similarly, withdrawing consent to marketing will not affect processing that is based on another lawful reason or information needed to provide the service.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal responsibilities or information-handling practices change. The current version will be made available on the website. You should review it periodically, particularly before continuing to use the service after an update. Where appropriate, important changes may also be communicated through the website or by account contact details.