Responsible Gaming

Gamble for entertainment

Online gambling involves financial risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. Previous results do not influence future results, and a win is never owed because of an earlier loss. Avoid viewing gambling as an investment, income source or solution to financial difficulties.

Before opening a game, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as housing, food, bills and other commitments have been covered. Do not gamble with borrowed money, money intended for important expenses or funds needed by other people.

• Set a spending limit before you start and do not increase it during play.
• Set a time limit and stop when that time has ended.
• Keep track of deposits, bets and losses rather than relying on memory.
• Take regular breaks and avoid gambling when tired, upset, stressed or under the influence of alcohol or drugs.
• Do not chase losses by increasing bets or continuing to play after reaching your limit.
• Never borrow money or sell possessions to fund gambling.
• Keep gambling separate from other leisure activities and make time for work, family, friends and exercise.

A useful personal rule is to treat every deposit as an entertainment expense. Once that money has been spent, stop for the day or for the period you have chosen. Do not rely on a future win to recover money already lost. If you are unsure whether a gambling activity fits your budget, do not play until you have considered your essential expenses and other financial commitments.

Tools to help you stay in control

Depending on the features available to you, account controls may help you manage your gambling. These can include deposit limits, loss or wagering limits, session reminders, activity statements, cooling-off periods and self-exclusion. Read the conditions for each control carefully, including when a change takes effect and how long it remains active.

Set limits before playing

A limit is most effective when it is selected before gambling begins. Consider setting daily, weekly or monthly limits that reflect your personal budget. A limit should be an amount you can afford to lose, not an amount you hope to win. If a limit has been reached, do not try to bypass it by using another account, payment method or gambling service.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, consider taking a cooling-off break or requesting self-exclusion. Self-exclusion is a voluntary measure that restricts access to gambling for a chosen period or until further notice, subject to the applicable process and terms. During a self-exclusion period, do not attempt to create another account or ask someone else to gamble on your behalf.

If you would like to use a responsible gambling control, review the relevant account settings or contact the available support channel through the website. Requests may be handled in accordance with applicable requirements and the service's procedures. If you have asked for an account restriction because you are worried about your gambling, the restriction should be treated seriously and not removed simply because you later feel tempted to play.

Review your activity

Regularly review your account history, deposits, withdrawals, bets and time spent playing. Looking at this information can help you understand your actual gambling behaviour. If the amounts or time are more than expected, pause gambling and consider speaking with a qualified support service. Keeping a simple record of your activity can also make it easier to identify patterns and decide when a break is appropriate.

Protect your limits

Responsible gambling tools work best when you use them consistently. Do not ask another person to place bets for you, open additional accounts to avoid a restriction or continue playing through another service after deciding to take a break. Tell a trusted person about your limits if this will help you remain accountable.

Recognising when gambling may be causing harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact at first. You do not need to wait for a serious crisis before asking for help.

• Spending more time or money gambling than you planned.
• Trying to win back losses or feeling unable to stop after deciding to stop.
• Increasing bet sizes to feel the same excitement.
• Feeling restless, anxious or irritable when not gambling.
• Hiding gambling activity, losses or transactions from family or friends.
• Borrowing money, missing bills or selling belongings because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguments or problems at home, work or study connected with gambling.
• Neglecting sleep, health, responsibilities or relationships.
• Feeling shame, hopelessness or thoughts of self-harm related to gambling.

If any of these signs feel familiar, stop gambling and seek support. Speaking with someone you trust can be a useful first step. A gambling counsellor or other qualified professional can help you understand what is happening and develop a plan that suits your situation. Support is available for people who gamble as well as for family members, friends and other affected people.

If gambling is causing immediate financial or personal danger, prioritise your safety and contact an appropriate emergency or crisis service in your area. If you are thinking about harming yourself, seek urgent help from emergency services or a crisis support provider. Your safety is more important than any gambling account, balance or loss.

Financial concerns can also be discussed with a qualified financial counsellor. Avoid taking out loans, using credit or making major financial decisions in an attempt to recover gambling losses. A support professional can help you consider practical next steps without judgement.

Support, age and account safety

Australian players can seek confidential information and counselling through recognised gambling support services, including Gambling Help Online and local gambling help providers. These services can offer practical guidance, counselling, financial support referrals and information for families. You can also speak with your doctor, a mental health professional or a community support organisation.

Woo Casino is intended for adults who are legally permitted to gamble in their location. Do not allow children or other unauthorised people to use your account. Keep your login details, payment information and devices secure, and use available parental or device controls where appropriate. If you believe another person has accessed your account, stop using it and follow the available account security process.

Parents and carers should talk openly with children about gambling, chance and advertising. Keep gambling applications and websites away from children, avoid saving payment details on shared devices and monitor access to accounts. Young people can be particularly vulnerable to gambling-related content, including simulated gambling products, promotions and social media material.

Our approach

Responsible gaming is a shared responsibility. Players should make informed decisions, follow their limits and ask for help when needed. Woo Casino provides information and any applicable account controls in accordance with its procedures and relevant requirements. This page is general information and is not financial, legal or medical advice.

If you are unsure whether gambling is right for you, the safest choice is not to gamble. You can return to this page whenever you need a reminder of the risks, practical ways to stay in control or options for finding support. Asking for help early is a positive step and does not require you to explain or justify your concerns.